Manchester City Council today announced a strategic partnership with ICL, the e-business services company, and Deloitte & Touche to turn Manchester into a role model in the delivery of e-government services.
The long-term relationship, which will involve the provision of business consultancy and direction on using e-business solutions, will use an partnership model based on risk and reward, linking actual results and benefits with financial reward.
Richard Paver, city treasurer for Manchester City Council, said: “This is not just about IT, it is about improving our business using technology. We want to modernise processes so we can give citizens greater choice and easy access to services, such as paying council tax online or by telephone. We will use internal skills to become a Best Value authority and deliver joined-up government.”
Yatin Mahandru, director of ICL’s Government business, says: “This is a completely new way of working with local government. We are evolving the partnership model based on risk and reward, which is a more open way of working and will eventually become best practice.”
The partnership will review how information technology is used and what business processes are in place. The council tax and benefits, and social services home care divisions will be assessed later. ICL and Deloitte & Touche will also consider the communication processes within and across groups and departments.
Frank Wilson, partner responsible for the Public Sector at Deloitte & Touche, says: “We believe that we can deliver the innovation and expertise to help the Council to achieve its goals. This is a form of partnership which will be replicated in other authorities in the near future.”
ICL employs more than 21,000 people in over 40 countries. It designs, builds and operates e-Business solutions for customers in the financial services, telecoms, retail, government, utilities and travel markets.
Headquartered in London, ICL is wholly owned by Fujitsu of Japan.
Deloitte & Touche is one of the UK’s largest professional services firms with 24 offices and over 8,000 staff nationwide. It is the UK practice of Deloitte Touche Tohmatsu, which has over 90,000 people in 130 countries and fee income of $10.6 billion.