Joint solution helps reduce risk and cost of eCRM integration

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eLoyalty has created a joint solution with ServicePower to help mobile workers reduce the time, risk and cost of field service operations.

eLoyalty has helped ServicePower develop an out-of-the-box software interface which makes “off the shelf” integration with leading CRM applications easy and fast.

Powered by ServicePower software, the interface also enables businesses to view and assign intelligent, optimized scheduling solutions for field service representatives.

“Companies increasingly rely on technology to help manage customer service operations. The result is seen in the dramatic increase of investment in CRM technology over the last few years,” said Ian MacKinnon, CEO of ServicePower. “By developing a rapid deployment tool with eLoyalty, we help realize return on investment much more quickly. The combination of our technology with eLoyalty’s strategic support in implementation and integration services provides a powerful field service scheduling solution.”

“With this solution, our clients can dispatch and communicate more effectively,” said Kelly D. Conway, CEO of eLoyalty. “More time and resources can then be directed toward enhancing other field service areas and measuring the tangible economic benefits of loyalty.”

ServicePower, headquartered in Annapolis, Maryland, US, markets ServicePower, a system for optimizing the scheduling of field technicians, throughout the US and Canada. The software recently won the “Best Service Management Product” award at Field Service Solutions 2000. Customers include Andersen Consulting, Lucent Technologies, NCR, and Xerox.

eLoyalty is the world’s only business/management consulting and systems integration organization focused exclusively on building customer loyalty. With offices throughout North America, Europe and Australia, eLoyalty delivers the proven proficiencies, technologies and business practices that span the full spectrum of a company’s operations.

ServicePower

eLoyalty

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