Staples has extended its contract with Parago for a second year to provide its 1000-plus stores with a comprehensive CRM solution.
“We’re excited to extend our contract with Staples, based on the promotional and rebate services we’ve provided,” said Steve Solomon, chairman of the board for Parago. “Our technology platform has addressed and improved Staples’ relationships with its customer base by providing easily processed solutions.”
Staples first partnered with Parago in June of 1999. The contract called for the use of Parago’s technology platform to automate and streamline the rebate process. Parago has handled the back-end functions of the rebate center at Staples.com, as well as by handling rebates processed through the traditional submission method.
Through the Parago system, consumers have access to real-time information regarding their rebates. In addition, consumers generally receive their rebates in five weeks instead of the more-typical 10 to 13 weeks.