The Phoenix Technology Group of Enterprise Ireland has secured a contract with Lloyds TSB to implement a customer contact solution based on the CRM framework within the group's wholesale banking operations.
Company-wide strategies have become a focus at Lloyds in recent years as a result of the acquisition of the TSB bank itself, and UK financial services group Scottish Widows.
Defining a common set of customer contact requirements for such a disparate set of functions within the group's wholesale banking operation was a complex task.
"The relationship between Lloyds TSB and Phoenix has developed in recent years," said Bill Lloyd, head of the wholesale systems programme at Lloyds TSB, "with Phoenix having completed a customer service project with Scottish Widows earlier this year."
About Phoenix Technology Group:
With headquarters in Dublin, Eire, and European operations in Bristol and Edinburgh, UK, Phoenix was founded in 1997. Customers include AXA Sun Life, CGNU, Royal Sun Alliance, and Scottish Widows/Lloyds TSB.