The Jordan Formula One team has chosen RoyalBlue to support its 280 staff at its headquarters in Silverstone, UK, and 17 Grand Prix around the world each season, as well as the numerous testing sessions.
"We have to be sure that all of our equipment is reliable – that goes for IT equipment as well as the racing cars since the two are inextricably linked in modern day Formula One racing," said Eddie Jordan, chief executive at Jordan Grand Prix. "RoyalBlue software guarantees us peace of mind and plays an important role in giving us a competitive IT infrastructure."
RoyalBlue’s HelpDesk solution will support users who work with precision engineering equipment and computer-aided design (CAD) technology, as well as all the more mundane tools needed to run a business.
Jordan also has plans to install a remote support function to control the machine in training users from the desktop. Jordan will also look to use the system for logistics management.
"In Formula One, getting past the chequered flag first isn’t just about speed," said Lee Chadwick, sales and marketing director at RoyalBlue technologies. "It’s also about reliability and teamwork. If everything behind the scenes doesn’t run like clockwork, you’re off to a false start."
royalblue HelpDesk manages incidents raised within an IT support environment. One component is knowledge management, currently delivered via a Microsoft Windows application or over the web. Users type in a question and get a list of suggested responses. Customers include BT, Going Places, Manchester City Council, Sabre and St Thomas’ Hospital.