Scottish Enterprise looks to the future with IP telephony

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BT Business Information Systems (BIS) has executed a $1.3 million, installation – one of the largest IP telephony projects in the UK – at the new headquarters of Scottish Enterprise.

IP is expected to become the universal transport for all voice, data and video communications worldwide. Packet networks are considered more scalable than traditional circuit-switched telephone networks, and they naturally integrate with all Internet-based applications. Clicking a button to speak with a customer rep while on that company's web site is a perfect example.

Scottish Enterprise, a government-funded economic development agency, focuses on attracting investment and encouraging enterprise within Scotland. The decision to implement IP telephony was prompted by its forthcoming move to new flagship offices in Glasgow.

Andy McFarlane, head of IT at Scottish Enterprise explains: “We wanted our purpose-built offices to be equipped with state-of-the-art communications technology. Some of the early problems associated with IP telephony had been overcome and we knew there would be a lot of additional benefits from converging our voice and data systems.

The IP telephony system has been based upon Cisco’s AVVID range (architecture for voice video and integrated data) and replaces a traditional voice service. Following the opening of the new Glasgow office, BT and Scottish Enterprise will agree the deployment to other sites and applications.

This implementation follows the publication of independent research, released by BT BIS in August. The survey of 220 medium-large UK businesses showed that one in five companies had adopted IP telephony and that 38 per cent of the rest expected to purchase a system within the next five years.

About BT Business Information Systems
Business Information Systems (BIS) is a BT division providing workplace communications solutions for voice and data applications. BIS serves the needs of every business, from teleworkers to large corporations.

BT Business Information Systems

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