Dan Miller

Data & Analytics

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Voice of the Customer

Medallia Confirms CEO Joe Tyrrell Has Stepped Down

WFO

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

CRM

Oracle Brings More AI Capabilities to Service & Sales Teams

Contact Centre

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)

WFO

The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score