Brands rocked by volume of fake customer data
Most content marketing shockingly unmemorable
Why a Google ad blocker is a boon for marketing
20 Qs to prove expertise at the start of a meeting
How to build a conversion rate optimisation team
12 steps to designing a sales compensation plan
Essential guide to contact center modernization
How can technology make your CX more human?
Study: Brands relying on untrained service staff
Voice of the Customer
Redesigning CX around the Internet of Things
Perceived value is key to CX - can it be measured?
How to buy gamification for the contact centre
Customer experience management
How to Strengthen Customer Loyalty in Retail
How Segmentation Can Optimize Your Marketing
Four Customer Metrics Business Need to Track
General Data Protection Regulation (GDPR)
Are you ready for the customer-led economy?
Do you & your customers understand each other?
How to Revamp Your Customer Onboarding Effectively
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Member Since: 22nd Dec 2016
VP, Head of Client Services EMEA
18th Apr 2017
How to spring clean your customer experience
James Bolle, from leading customer experience intelligence platform InMoment, outlines five CX priorities for brands that want to deepen...
22nd Dec 2016
4 routes to customer experience success
This November Forrester held its annual CX Europe Conference. Customer experience (CX) thought leaders came together to highlight how...