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Data & Analytics
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
CRM
Salesforce Backs Out of Informatica Deal, Reports
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Salesforce Is Close to Acquiring Informatica, Reports
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Contact Centre
Verint Builds a Data Layer Over the Webex Contact Center
Top CX Data Analytics Services Providers for 2024
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Speech Analytics
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Gartner Magic Quadrant for Customer Data Platforms 2024
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More